I’ve chosen house distribution, do i must signal for my package?
You shall have to be in on the selected distribution date to signal for your Yodel parcel. If no one’s in, we’ll make an effort to deliver it to a neighbour. Or if that does not work, we’ll keep a card to get in contact and organize an even more convenient time.
Just exactly exactly How can I understand whenever my package shall be delivered?
Regarding the early morning your QuickStart pack flow from to be delivered, your Yodel courier will provide you with an believed 2-hour distribution slot via email and/or SMS message. Please keep in mind the distribution screen is definitely a can’t and estimate be guaranteed in full.
The length of time does the installation just take?
In most cases, you are asked by us to enable around couple of hours, however in many instances we take action much sooner.
Do i must signal for the gear?
Yes, however if you’re perhaps not available, somebody aged 18 or over can alternatively.
Let’s say I have difficulty with QuickStart self-installation?
We now have a separate group to troubleshoot and show you through each step regarding the process of the set-up. If it is maybe not successful we shall send an engineer off to you at the earliest opportunity, totally free.
Will you need to dig my garden up or driveway?
This will depend on the home. If Virgin Media solutions have already been set up previously, the likelihood is that people won’t need certainly to. If you don’t, we possibly may need to do a little quantity of searching so that you can bring our system to you personally.
We can arrange a pre-install engineer visit to have a look and discuss the process in advance if you are unsure.
My driveway has shared access, performs this matter?
Yes, we are going to require you to offer us with a few of the neighbors’ details (name, target, phone number and email) in the event that we need to do some digging so we can get permission from them.
Do you want to need to drill through the www.hookupdate.net/ walls of my home?
If Virgin Media solutions have actuallyn’t been installed into the property before, we might need to do a small amount of drilling so that you can feed our cable to the building. In advance if you are unsure, we can arrange a pre-install engineer visit to take a look and discuss this with you.
Do i want a satellite meal regarding the home?
No, all our services fall our special cable, which means your television does not get disrupted by poor weather.
I’ve had Virgin before however the cable happens to be cut, is an issue?
Maybe maybe Not after all – it just means you won’t have the ability to utilize our QuickStart self-install solution. We’ll arrange for just one of y our designers in the future and set every thing up for you alternatively.
Our service promise Our service vow
Our service promise Our service vow
Unlimited Data Boost
That is qualified to receive a limitless information boost?
All Oomph bundle clients whom experience a broadband fault causing a total loss in connectivity.
Exactly exactly exactly How numerous SIMs are eligible for the information boost?
All SIMs which you have actually in your Oomph account meet the criteria for a limitless information boost.
The length of time does my information boost last?
An data that is unlimited persists for 7 days.
In cases where a fault just isn’t fixed in 7 days, am I going to meet the requirements to get another data that are unlimited?
Yes. Around 96% of broadband faults are remedied within 7 days. However, if for almost any explanation a technician hasn’t had the opportunity to solve the matter, a additional boost will be put into the account upon demand.
Next Day Engineer
Who is qualified to receive a day engineer that is next?
You aren’t the Ultimate Oomph bundle is entitled to the solution.
Whenever do I need to contact Virgin Media to make sure a following day visit is available?
Call before 7pm Monday to Friday for the day appointment that is next. In the event that you turn to Saturday, the engineer would be scheduled for the following Monday.
Which time slots can be found?
There’s two, 12pm-4pm or 8am-12pm.
Have always been we eligible for settlement if we cannot book a next day engineer?
Periodically, inclement weather or disease may produce unavoidable circumstances, therefore our following day engineer just isn’t element of our automated payment scheme. However 99% of that time period, an engineer may be with you the day that is next.
Can I also have an engineer sent for several faults?
We’ll constantly you will need to fix any dilemmas instantly, but we can solve remotely, we’ll send an engineer if it’s not something.